Frequently Asked Questions
Can I order PMS color printing from you?
We suggest you get the best value for your dollar and go for full color. Since we are so efficient at producing high-quality 4-color work, 2-color pieces will be priced the same as 4-color. 2-color postcards and business cards will be converted to 4-color process equivalents before printing. We suggest that if the card is currently set up using PMS colors that the client make the correction themselves because colors tend to shift when converted from PMS to Process (CMYK). We generally would like the client to decide what color works for them.
Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds free of charge.
What kind of paper will my job be printed on?
We use a very high quality stock which is 120 lb. cover and gloss coated on both sides
How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration, personal preferences and the different technologies used, some printed colors may not exactly match the colors on a specific monitor.
Will you match a sample I print out on my own printer or a previously printed sample?
We offer fast turnaround and low pricing by printing to a "pleasing color" standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs and
offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.
If you require precise color match. we currently are very acurate with the majority of orders that we develop and print. However, there are limitations when we offer such a low price on our services. Generally, pricing for guaranteed exact color matching requires much more time and money on the client side. Therefore, we do not specialize in a special order of exact colors. There are substantial additional charges for precise color match service. For example, there would be additional fees (starting at $200), then we would produce and send you a hard proof via overnight delivery. Also, if you request color correction or other changes after you see your proof, there will be a minimum of another $200 charged for color correction time and a new set of film and proof.
Bottom line, we do not offer this service because it is not what we specialize in. We offer a great product at a very inexpensive price.
How long does it take for me to get the proof of my job?
Once you have placed your order, you should receive a PDF of your file within approximately 1-2 business days after we receive your completed order.
Shipping Services
All shipments come to us and we deliver the product to you, unless you are located in an area other than the areas surrounding Austin, TX, then the product will be drop shipped to you directly.
What if I want to change something on my order after I've placed it or approved the proof?
We require an electronic "paper trail" for all changes made after your initial order is placed. You may make changes to such things as quantity, shipping method or shipping address. Please note that some changes cannot be made after certain stages in the production process -- for instance, the quantity cannot be changed once your job has been printed.
How do I view my proof?
Essentially, we email a PDF proof to the customer and they can view the proof to be sure they are designed to the customer’s request. We also assume they will proof all information is correct. They then approve or request any changes throughout the process. Like we mentioned earlier we cannot guarantee that the color is going show correctly on your monitor. Therefore, if that is an issue we do offer to mail out a color sample that matches very closely to the final output.
TELEPHONE: 512-757-5786
MOBILE: 512-787-9154
| 
